Frequently Asked Questions

  1. Do you test your products on animals and do any of your products contain animal ingredients?
  2. Do your products contain artificial colors or fragrances?
  3. I am allergic to wheat/gluten, can I use your products?
  4. Are your products hypoallergenic?
  5. Where are your products made?
  6. Are your products non-comedogenic?
  7. I'm concerned about my privacy. Do you sell any personal information from your website?
  8. What if I'd like to return something I have purchased online?
  9. Is your website secure?
  10. What is the shelf life of EO Products?
  11. Do you ship outside the United States?
  12. I really enjoy EO products and I'm interested in carrying them in my own shop. How can I learn more about wholesale opportunities?
  13. How Do I Enter Promotional Codes?

Answers...

  1. Do you test your products on animals and do any of your products contain animal ingredients?

    Our products are people-tested by us! The only animal-derived ingredients we use come from bees and sheep's wool. We use honey in our Chamomile & Honey Shampoo and Conditioner, and beeswax in our lip treatments. We use keratin derived from sheep's wool in our Coconut & Hibiscus Shampoo and Conditioner.

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  2. Do your products contain artificial colors or fragrances?

    We do not use artificial colors, dyes or fragrances in any of our products. We use pure, unadulterated essential oils to provide our products with their fabulous aroma-therapeutic fragrance. Any colors that occur in our products are due to the plant-based ingredients. We prefer to let nature speak for itself!

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  3. I am allergic to wheat/gluten, can I use your products?

    Yes, all of our products are specifically formulated to be certified gluten free.

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  4. Are your products hypoallergenic?

    It is difficult to define hypoallergenic because a person could find him/herself allergic to any ingredient at any time. We use pure, plant-based ingredients as the basis of all our products. Our ingredients are mild and allergic reactions are rare. However, we recommend doing a patch test on your skin when using any new product.

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  5. Where are your products made?

    We make all our products at our own manufacturing facility, which is located in San Rafael, California (just north of San Francisco in Marin County).

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  6. Are your products non-comedogenic?

    This term refers to ingredients - such as mineral oil, petrolatum and paraffin - that may clog pores. We do not use any of these ingredients in our products. Instead, we use plant-based oils, vegetable glycerin and beeswax as moisturizers.

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  7. I'm concerned about my privacy. Do you sell any personal information from your website?

    Be assured that we do not sell or offer your name or address to any other company or service, and your ordering information will be kept confidential.

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  8. What if I'd like to return something I have purchased online?

    It is important to us that you are completely satisfied with our products. If you have any problems or questions concerning your order or are dissatisfied for any reason with either the product or its condition upon arrival, please contact us immediately at (800) 570-3775 or inf@eoproducts.com. We will either replace it or refund your money.

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  9. Is your website secure?

    EO uses industry standard efforts to safeguard the confidentiality of your personal information. EOProducts.com uses Secure SSL (Secure Sockets Layer) to encrypt information like Credit Card details. Any contact information obtained for the purpose of this web site will be stored solely in a secure database. No one other than EO will have access to your information. Under no circumstances will your contact information be sold, published, or disclosed to any party or company. EO does not store Credit Card information on our servers.

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  10. What is the shelf life of EO Products?

    Approximately three years. Certain environmental factors, such as extreme temperatures and humidity, will affect the shelf life of our products. It is best to store Body Oils, Body Quenchers and essential oils in a cool, dark place. There is no need to refrigerate our products.

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  11. Do you ship outside the United States?

    We only ship to the United States including Alaska, Hawaii, APO and US Virgin Islands. We are NOT able to ship to post office boxes.

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  12. I really enjoy EO products and I'm interested in carrying them in my own shop. How can I learn more about wholesale opportunities?

    Please email us at sale@eoproducts.com for complete details.

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  13. How Do I Enter Promotional Codes?

    Promotional codes are entered on the Cart screen, located near the bottom just above the 'Keep Shopping' button. Just enter in your promotional code and hit the green arrow button, and your coupon will be applied to your order. If your promotional code is not working, be sure you are logged in to your free account on our website.

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