SHIPPING & DELIVERY
We do our best to ship all orders within 48 hours. This is our goal--but sometimes there are delays and we appreciate your patience if it takes longer. We are a family-owned, local business who creates small batches on a daily basis. Our ingredients come from all over the world. Sometimes there are delays in getting the purest and highest quality ingredients to our facility. On rare occasions the ingredients don’t pass our careful quality control standards. If your order doesn’t ship on time it’s because we are working tirelessly to ensure the highest standards of the natural and organic EO experience. Below are our shipping details to help you understand our shipping policy when placing your order:
• We offer free ground shipping on orders over $65.00!
• $5.00 flat rate for ground shipping on orders $65.00 and less.*
• Sanitizers are made from alcohol and so are currently unavailable to ship outside the continental U.S.
• We do our best to ship orders within 48 hours of receipt.
• Orders placed after noon on Friday will be processed on the next business day.
• Orders are shipped via FedEx Ground or United States Postal Service.
• Orders shipped to Alaska, Hawaii, APO/FPO and US Virgin Islands will be shipped via USPS Priority Mail.**
• 2 Day and Overnight guaranteed shipping by Fed Ex is available at an additional cost. For rates please contact Customer Service.
• We do not ship 3 BUSINESS DAY delivery in California since most orders will arrive in 1-2 business days via regular ground shipment.
• Shipping not available outside of the U.S.
* This offer applies to orders placed online through eoproducts.com. Offer applies to ground shipping in the United States only. Not valid for expedited shipping or addresses outside of the United States. EO reserves the right to stop this promotion at any time. Excludes AK, HI, US Virgin Islands, APO boxes.
** All Orders shipped to Alaska, Hawaii, APO and US Virgin Islands are subject to a $15 shipping fee
International Shipping Policy:
At present we are currently unable to ship outside the United States. However, our products are distributed internationally in select countries. If you are interested in finding our products outside of the Unites States please contact our Customer Service department by calling 800-570-3775 or email us at firstname.lastname@example.org. We’ll be happy to find out if there’s a retailer near you. You can also find more information about international shipping policy in the FAQ section of our website.
USPS Shipping Disclaimer:
Please be aware that the United States Priority Mail service does not guarantee delivery time nor does it provide tracking. Please keep in mind that if you choose the United States Postal Service as your method of shipping, EO Products will not be able to refund, reimburse or resend packages that are lost or damaged. You assume full responsibility for your shipment once it leaves our facility. We suggest our regular FedEx shipping choices when at all possible in order to ensure recourse for lost or damaged packages.
PRIVACY & SECURITY
EO Products uses industry standard efforts to safeguard the confidentiality of your personal information. EOProducts.com uses Secure SSL (Secure Sockets Layer) to encrypt information like Credit Card details. Any contact information obtained for the purpose of this web site will be stored solely in a secure database. No one other than EO Products will have access to your information. Under no circumstances will your contact information be sold, published, or disclosed to any party or company. EO Products does not store Credit Card information on our servers.
RETURNS & REPLACEMENTS
It is important to us that you are completely satisfied with our products. If you have any questions concerning your order, or are dissatisfied for any reason with either the product or its condition upon arrival, please contact Customer Service immediately at (800) 570-3775 or email@example.com.
• Please inspect your order upon receipt. We ask that you notify us of any issues within 14 days of the arrival of your order. Returns must be accompanied by a Return Authorization number. You can obtain a Return Authorization number by contacting Customer Service.
• If the item being returned was shipped in error by EO Products, we apologize for the inconvenience and will arrange to have the products picked up at our cost. We are happy to reship any items that were damaged in transit at no extra cost.
• For any other returns, the customer is responsible for the return shipping cost. When returning products, please use a method that offers tracking services to ensure its arrival.
• Refunds are processed back to the same method of payment used when the original order was placed. The transaction will be issued once the returned goods are received at our warehouse.